Online surveys
Surveys have been providing an effective means for research, marketing, and customer service for a long time.
Online surveys are a very simple way of gathering feedback from a large group of your customers. They are relatively simple to run and we can add value to the process by helping you to devise a specific set of questions for the survey, which will gather useful and appropriate feedback using clear and concise language.
Benefits of this service
Online surveys gather information from a larger audience base in a short space of time. It is important to understand and interpret the results once the information has been gathered.
Advantages
- Can reach a wide audience in a short space of time
- Relatively low cost to setup
- Online surveys provide more time to think and to respond to any question before moving onto the next question
- You can build a better picture of your end users and their preferences
- Both qualitative and quantitative data is collected
Disadvantages
- Respondent may be unable to complete the survey due to a browser freeze or server crash
- Sometimes there is a risk of data duplication
- The data can be fairly complex and time consuming to analyse
The approach
We offer an end-to-end service from the development of questionnaires through to recruitment, data collection and analysis.
The process
We can design and host the survey based on the questions your provide. We review the questions you have put forward and make changes based on our knowledge of running online surveys. Surveys are fully brandable and the forms we develop contain logic and validation.
The deliverables
We would typically look to deliver the following to your organisation as part of the online surveys that we run.
Survey setup - including the hosted survey and validation
Report - that describes the purpose of the study, a description of the procedures, a summary of the findings, and perhaps most important, the significant themes that emerged within and between testing sessions.
Presentation - an oral presentation communicating the most important findings and recommendations.
Need some more information?
If you would like to learn more about how we can help you run your online surveys then please call us or email us below and we would be happy to help out where we can.
We are ready to answer your questions right now, so please contact us by telephone on +44 (0) 207 168 7526 or drop us a quick email info@spotlessinteractive.com and we will do our best to help you with any questions you might have.
