Expert Usability Review & Reports

An expert usability review is performed by a highly skilled evaluator who uses your product or web site and assesses its usability against a set of principles or best practice guidelines.

Benefits of this service

An expert review is an excellent quick, inexpensive, and reliable method of finding out issues with your website or product at an early stage.

Advantages

• Quick, simple and cheap to execute
• Low cost and can take as little as one day so good for smaller budgets
• Allows immediate improvement
• Allows for comparison with competitor
• Great way to develop focus areas for future usability tests
• Optimises user interaction based on latest research

Disadvantages

• You need an expert to carry them out
• Does not involve end users so can be limited with regards to qualitative data
• Is not always reflective of how target end users may use the site and should be followed by usability testing

The approach

Using our own checklists based on industry recognised usability standards and best practice, our experts can review your design to identify a wide range of problems including navigation and content, which are likely to reduce usability and cause users problems.

The process

We first get an idea of what your business is about, and what your business goals are. We also establish who your typical customers are in order to understand what your website needs to do.

We will then review your website or product using our own adapted checklists and can work with you to establish key tasks and user profiles to focus our tests on to get the best results for you.

The deliverables

We would typically look to deliver the following to your organisation as part of the expert usability review.

Report - we deliver clear, straightforward results presented in an easy to use format with practical recommendations.

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